Help with Podium

Email gfowlervn@gmail.com for help. This is Podium’s temporary support and privacy address, monitored by Gregory Joseph George Fowler.

New to Podium? Start with the short guide.

Tell us what happened

Include your app version, Windows version, the steps that led to the problem and any error message. Remove student names from screenshots. Never send passwords, login links, bank details or card numbers. We do not need classroom recordings for an initial report.

Account emails and sign-in

Check Spam or Junk for verification and recovery messages. Use the newest email link. If it has expired, request another. Your desktop app and the account website use the same account.

Signed out on another device?

Podium supports two active sign-in sessions. A third sign-in ends the oldest session; different browsers can count separately. Signing out does not delete your saved debates.

Recordings and saved work

Test the selected microphone before class. Keep the app open while a recording is processing. Back up debates before changing computers or reinstalling. Deleted debates are recoverable; contact us if you need help finding one. Use local transcription for classroom audio you want processed on your computer.

Billing and refunds

Paid subscriptions have not launched. Once available, use the link in your Paddle receipt or Paddle buyer support for billing, cancellations and refund requests. See refunds and cancellation.

Privacy and account deletion

Email from your account address with the subject “Podium privacy request”. Tell us whether you need account access, correction, export or deletion. Account deletion, subscription cancellation and erasing local classroom files are separate actions; tell us which you need.